Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. For more information about a similar issue that occurs in Windows 7, click the following article number to view the article in the Microsoft Knowledge Base:.
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The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Refer this KB article for more information:. Steps to perform a clean boot: 1. Click the Start orb on your Desktop. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue. On the General tab, click Selective Startup.
Click OK. When you are prompted, click Restart. NOTE: Please ensure to start your computer in normal mode after troubleshooting. Follow step 7 from the KB article mentioned above. Regards, Afzal-Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think. Was this reply helpful? In the search box on the taskbar, type control panel , then select it from the results. On the Playback tab, right-click the listing for your audio device, select Set as Default Device , and then select OK.
If setting your audio device as the default device doesn't help, continue to the next tip for additional troubleshooting. Sometimes having audio enhancements on can result in audio issues. Disabling them may resolve your issue. On the Playback tab, right-click the Default Device , and then select Properties. On the Enhancements tab, select either the Disable all enhancements or the Disable all sound effects check box depending on which option you see , select OK , and try to play your audio device.
If that doesn't work, on the Playback tab, select another default device if you have one , select either the Disable all enhancements or the Disable all sound effects check box depending on which option you see , select OK , and try to play audio again. Do this for each default device.
If turning off audio enhancements doesn't help, see the next sections for additional troubleshooting. In the search box on the taskbar, type services , then select it from the results. Select each of the following services, right-click, and then select Restart :. In the search box on the taskbar, type control panel , and then select it from the results. On the Playback tab, right-click or press and hold Default Device , and then select Properties.
On the Advanced tab, under Default Format , change the setting, select OK ,and then test your audio device. If that doesn't work, try changing the setting again.
If trying different audio formats doesn't help, see the next sections for additional troubleshooting. Need help with Windows Update? See Learn how to Troubleshoot problems updating Windows This can be fixed with a manual driver update which allows you to choose the sound driver you want to use.
Under Allow access to the microphone on this device , select Change. Make sure the toggle is turned On.
Windows 10 Windows More Here's how: Select the Speakers icon on the taskbar. If this doesn't help, continue to the next tip. The audio troubleshooter might be able to fix audio problems automatically. To run the troubleshooter In the search box on the taskbar, type audio troubleshooter , select Fix and find problems with playing sound from the results, then select Next. If running the troubleshooter doesn't help, continue to the next tip. Do one of the following: If the status says "You're up to date, go to the next tip.
If the status says "Updates are available," select Install now. Select the updates you want to install, then select Install. Restart your PC and see if your sound is working properly. If that didn't solve your problem, continue to the next tip. Check your cables, plugs, jacks, volume, speaker, and headphone connections.
Try these steps Check your speaker and headphone connections for loose cords or cables. Make sure the mute setting is not turned on, and try turning up all the volume controls. Remember some speakers and apps have their own volume controls. Be sure to check them all. Try connecting your speaker and headphones to a different USB port.
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