First Name Enter your first name. Surname Enter your surname. By leaving this review, you agree with our Terms of membership Submit Review. Thank you for submitting your review. There was a problem submitting your review. Please try again later. Incorrect password. Please try again. The door had two scratches on handle and letter box. It also had a scratch on the actual door once it was installed.
Three weeks later and still not been fixed. Parts have been ordered but not replaced yet. I could have ordered a new door in that time Staff are rude, fast and so slow to do anything.
Big attitude problems when ever i call. I just want everything fixed now. Its not my problem they cant fit a new door in good condition. Its impossible to get through to someone to solve problems that shouldn't exist in the first place.. They have a team to go and solve issues after installs according to stuff which says it all..
Having said that. Very upset, very stressed and not happy. If they could uninstall everything now and I could go elsewhere I would. After spending over 12k on a conservatory over 12 months later the roof is still leaking, ive had two guys out at seperate times to fix it and now waiting for a 3rd, my laminate floor is damaged and they say they will not pay for replacement, Its raining tonight and ive got 3 bowls on floor, Dont be fooled by the salesmans chat they want their commission.
I had all my windows and back door replaced late summer The back door is excellent- I have no problems with this and like it very much. My problem is with the windows. I decided to have triple glazing, to help stop the noise from the road. The noise isn't that different. But what is worse is the construct of the windows, the actual glass panels are very small compared to my last windows.
The frame is very thick and at the bottom of each window the frame is doubled. This has been done by them laying a strip of frame down on the sill before constructing the actual window frame above it. When I complained that I had lost several square inches of light in each window because the frames are double thickness at the bottom I was fobbed off by them saying they measure the windows from the outside and they were the correct size. My once sunny happy little house is now dark and dreary all year round- I cannot express how much this has upset me, and there appears to be nothing I can do about it.
When the salesman came round he actively encouraged me to have extra openings, which I now believe is because the glass is the most expensive part of the installation. I told the salesman at the time that I did not want big frames and that I valued the light in my house. The windows I saw at the showroom did not have this extra strip of frame at the bottom of each.
I wish I had never had them done. I am now saving up to have the worst ones replaced individually. I have attached pictures of the bottom part of the frames, the very worst one is the small toilet window- that 'used to' illuminate the stairs and landing.
You can clearly see a lot of extra plastic has been used in order to fit a small window. D Offord on November 28th Unverified Email.
Romford -. We had a quote for a conservatory and porch. We were very happy with the salesperson that visited us. However, our circumstances changed and we cancelled verbally and in writing within the cancellation period. F Mirza on March 19th Unverified Email. Terrible aftersales - avoid avoid avoid. SEH BAC didn't fit the windows to the agreed specifications, as the figures agreed with the sales man, on which I made a payment, were overridden by the surveyor who came to visit who didn't ask me to sign his figures off.
Consequently, the windows fitted were not to the size I'd requested. I've spent 5 months chasing, with calls not being returned and the aftersales care and general attitude of the staff has been appalling.
Additionally, a lock broke on a window shortly after they were installed and 6 months on, still no one's been round to fix it, despite regular chasing.
Jay on March 7th Unverified Email. We offer you a 10 Year Guarantee. We are one of the largest regional retail companies. The glass you choose in your windows can make a significant difference to how they perform once installed in your Windows and doors play an integral role in creating sustainable buildings, with fabrication and shipping materials significantly impacting global carbon Call us today for more information on: now!
Windows Explore our fantastic range of double glazing and comfort glass windows. Conservatories Design your dream conservatory with the help of one of our designers, with your choice or windows and doors, and a glass or tiled roof.
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